Remote Desktop for MSPs: Endpoint Management & Patch Handling with Splashtop

Managed service providers need remote access that goes beyond screen-sharing — they need endpoint inventory, patch deployment, attended and unattended support, and multi-tenant administration under a single pane of glass. Splashtop Remote Support delivers all of this with per-technician pricing that scales with your team, not your endpoint count.

The MSP Remote Access Challenge

Traditional remote desktop tools charge per-device — a model that punishes MSPs as their managed endpoint count grows. Worse, most tools separate remote access from endpoint management, forcing MSPs to maintain a separate RMM tool for inventory, patching, and scripting. Splashtop Remote Support solves both problems: per-technician pricing with unlimited managed endpoints and built-in endpoint management that covers the essentials most MSPs need for small-to-mid-size clients. For a deep dive on Splashtop's full capabilities, read our Splashtop Enterprise review.

Splashtop Remote Support for MSPs

Endpoint Management Built In

Unlike standalone remote access tools, Splashtop Remote Support includes a lightweight but capable endpoint management layer at no extra cost:

• Hardware & Software Inventory: Automatically discover and catalog every managed endpoint — CPU, RAM, storage, OS version, installed applications, and license status.
• Patch Management: Deploy Windows Update and third-party patches (Adobe, Java, browsers) across all managed endpoints from a single console. Schedule maintenance windows, approve or decline patches, and generate compliance reports.
• Wake-on-LAN: Power on remote endpoints on-demand or according to maintenance schedules — critical for after-hours patching without requiring always-on devices.
• Remote Command Execution: Run PowerShell, CMD, or Bash scripts across multiple endpoints simultaneously. Deploy custom remediation scripts, query system state, or automate repetitive tasks.
• System Monitoring: View real-time system information, event logs, running services, and active processes for any managed endpoint.

For MSPs managing hundreds to thousands of endpoints, this reduces or eliminates the need for a separate RMM tool. See how this compares in our full platform comparison.

Attended & Unattended Support

• Unattended Access: Deploy the Splashtop Streamer on managed endpoints via RMM, GPO, or script. Endpoints appear in the management console for instant remote desktop access — no user approval required.
• SOS Attended Support: End users run a small executable that generates a 9-digit session code. Support technicians connect via the Splashtop web console or desktop app. Cross-platform: Windows, Mac, Linux, iOS, Android, ChromeOS. Brandable app and portal.
• Concurrent Session Model: Per-technician pricing covers unlimited concurrent support sessions — no per-session or per-device limits.

Multi-Tenant Administration

The Splashtop management console supports multi-tenant delegation: create sub-accounts per client, assign technician groups, and enforce tiered access policies. Clients can have self-service access to their own endpoint inventory and reports while administrators maintain full cross-tenant visibility. Integrations with ServiceNow, Jira, and ConnectWise enable seamless ticket-to-session workflows.

Security & Compliance for MSPs

• End-to-end AES-256 encryption for all sessions
• SAML/SSO integration with Entra ID, Okta, OneLogin
• MFA enforcement (TOTP, Duo, push notifications)
• IP allowlisting and time-based access policies per client
• Watermarked session recording for audit trails
• SOC 2 Type II, GDPR, HIPAA-BAA available

For a full architectural breakdown of Splashtop's security model, see our full comparison guide.

Pricing for MSPs

Pricing indicative; contact Splashtop or an authorized partner for current MSP quotes and volume discounts.

See also our Splashtop pricing guide, Splashtop API reference, and Splashtop integrations overview for MSP tooling details.